Relaunch Status & Updates
Check here regularly for overall system status and updates.
We're currently experiencing a high volume of email enquiries and our Support teams are responding to each one as quickly as possible.
Please contact only the team responsible for your territory and we will respond to you as soon as we can.
Find your support team here.
Known areas where functionality is currently not available.
|No known issues at this time.||Relaunch complete|
Known issues which are being addressed.
|Help link in application pointing to wrong site||Redirect to correct site in place|
|Some products missing for suppliers||Product uploads ongoing|
|Some cover images missing for products||Cover image uploads ongoing|
|Supplier Name not available in Order Status Supplier dropdown - Mailbox ID is needed instead||A table with all of the Supplier Mailbox IDs is available for reference in How-To's under Order Status.|
|Account not migrated to new platform||Some accounts may not have been successfully imported. Please submit a new registration request.|
|Search suggestion dropdown doesn’t show expected results||A fix is under development|
|Some products can’t be found by their title but can be found by all other search parameters like ISBN, Author, etc.||A fix is under development|
|The Retailer Line Reference will be a required field for MPS, Chicago Distribution Center, Scholastic, and Penguin Random House US and CA.||Retailers must put the same PO# in the Retailer Line Reference field for each line item on an order for these suppliers.|
|Retailer Bibliographic API speed||Analysis is currently underway for improvement|
|ISBN Copy & Paste doesn't work the same way in the new Pubeasy||Currently, only 1 column (ISBNs) can be directly copied from Excel into the ISBN Copy & Paste screen. Use Notepad or another simple text editor to create bulk orders with more than 1 column, using a semicolon (;) as the separator between each field.|
Known issues which have been resolved.
|Password Issues||Passwords are now CaSe sensitive. Please use the Forgot your password? link if you are having issues.|
|Shopping Carts in Legacy Pubeasy||Shopping carts were not migrated and will not be available on the new platform|
|Leading Zeros dropped from Username/PIN||Older IDs beginning with "07999" no longer include the leading zero and accounts are not linked to suppliers.|
|Slow response times to queries||Upgrading Pubeasy servers which requires 30 minutes of downtime March 26th at 3am ET, 7am UK, 8am CET|
|Old Bookmarks not working||The new platform comes with a new directory structure, so please create new bookmarks.|
If you are experiencing an issue not already identified in the above sections, you can report it to the appropriate Help Desk.
Individual Supplier Status
Check here regularly for updates on supplier-specific issues on the new Pubeasy.
|Chicago Distribution Center||COMPLETED; Covers Pending; Line Reference Required|
|Elsevier Books US||COMPLETED; Covers Pending|
|Hachette Book Group||COMPLETED; Covers Pending|
|HarperCollins Publishers Inc. (US)||COMPLETED; Covers Pending|
|McGraw-Hill (Canada)||COMPLETED; Covers Pending|
|McGraw-Hill (US)||COMPLETED; Covers Pending|
|MPS||COMPLETED; Covers Pending; Line Reference Required|
|Oxford University Press (US)||COMPLETED; Covers Pending|
|Penguin Random House (Canada)||COMPLETED; Covers Pending; Line Reference Required|
|Penguin Random House (US)||COMPLETED; Covers Pending; Line Reference Required|
|SAGE (US)||COMPLETED; Covers Pending|
|Scholastic||COMPLETED; Covers Pending; Line Reference Required|
|Simon & Schuster (US)||COMPLETED; Covers Pending|
|Simon & Schuster (Canada)||COMPLETED; Covers Pending|
|Bookpoint||COMPLETED; Covers Pending|
|Cambridge University Press||COMPLETED; Covers Pending|
|Cengage (EMEA)||COMPLETED; Covers Pending|
|Central Books||COMPLETED; Covers Pending|
|Combined Book Services (CBS)||COMPLETED; Covers Pending|
|Elsevier Books (UK)||COMPLETED; Covers Pending|
|Gardners Books Ltd||COMPLETED; Covers Pending|
|Gazelle Book Services||COMPLETED; Covers Pending|
|GBS||COMPLETED; Covers Pending|
|Hachette (UK)||COMPLETED; Covers Pending|
|HarperCollins Distribution (UK)||COMPLETED; Covers Pending|
|INGRAM Publisher Services (UK)||COMPLETED; Covers Pending|
|Macmillan Distribution (UK)||COMPLETED; Covers Pending|
|Marston & Orca Book Services||COMPLETED; Covers Pending|
|Norwich Books & Music||COMPLETED; Covers Pending|
|Oxford University Press (UK)||COMPLETED; Covers Pending|
|Pearson Education (UK)||COMPLETED; Covers Pending|
|Penguin Random House (UK)||COMPLETED; Covers Pending|
|SAGE (UK)||COMPLETED; Covers Pending|
|Springer Nature Euro Prices||COMPLETED; Covers Pending|
|Springer Nature Pound Prices||COMPLETED; Covers Pending|
|Turnaround Publisher Services||COMPLETED; Covers Pending|
|Turpin Distribution Services Pound Prices||COMPLETED; Covers Pending|
|Wiley||COMPLETED; Covers Pending|
|Wolters Kluwer Euro Prices||COMPLETED; Covers Pending|
|Wolters Kluwer Pound Prices||COMPLETED; Covers Pending|