Relaunch Status & Updates
Check here regularly for overall system status and updates.
We're currently experiencing a high volume of email enquiries and our Support teams are responding to each one as quickly as possible.
Please contact only the team responsible for your territory and we will respond to you as soon as we can.
Find your support team here.
Known issues which are being addressed.
|Title Search - Personal Price||There is an intermittent issue currently where a personal price is not always displayed or updated.|
|Help link in application pointing to wrong site||Redirect to correct site in place|
|Some cover images missing for products||Cover image uploads ongoing|
|Supplier Name not available in Order Status Supplier dropdown - Mailbox ID is needed instead||A table with all of the Supplier Mailbox IDs is available for reference in How-To's under Order Status.|
|Some products can’t be found by their title but can be found by all other search parameters like ISBN, Author, etc.||A fix is under development|
Known issues which have been resolved.
|Password Issues||Passwords are now CaSe sensitive. Please use the Forgot your password? link if you are having issues.|
|Shopping Carts in Legacy Pubeasy||Shopping carts were not migrated and will not be available on the new platform|
|Leading Zeros dropped from Username/PIN||Older IDs beginning with "07999" no longer include the leading zero and accounts are not linked to suppliers.|
|Slow response times to queries||Upgrading Pubeasy servers which requires 30 minutes of downtime March 26th at 3am ET, 7am UK, 8am CET|
|Old Bookmarks not working||The new platform comes with a new directory structure, so please create new bookmarks.|
|Some products missing for suppliers||Product uploads complete|
|Account not migrated to new platform||Some accounts may not have been successfully imported. Please submit a new registration request.|
|Search suggestion dropdown doesn’t show expected results||Indexing is ongoing|
|Retailer Bibliographic API speed||Optimization is ongoing|
|The Retailer Line Reference will be a required field for MPS, Chicago Distribution Center, Scholastic, and Penguin Random House US and CA.||A setting has been added to automatically fill the Line Reference with a PO number at the Shopping Cart.|
|ISBN Copy & Paste doesn't work the same way in the new Pubeasy||ISBNs can now be directly copied from Excel into the ISBN Copy & Paste screen.|
|The Download function after an ISBN Copy & Paste search provides empty spreadsheets||Downloads now contain data.|
If you are experiencing an issue not already identified in the above sections, you can report it to the appropriate Help Desk.