To enhance the detail shown on Pubeasy, we recommend reviewing and adhering to the ONIX data specifications. The level of information displayed is directly tied to the quality and completeness of the ONIX data provided.

However, please note that we are currently working within certain limitations due to ongoing issues with ONIX. Despite this, ensuring your ONIX feeds are as complete and accurate as possible remains the best way to improve your product display on Pubeasy.

For detailed guidance, please refer to the ONIX specifications or contact us for further support.

There are different ways that Suppliers/Publishers can share their bibliographic data with Pubeasy. Depending on the software being used to import book data, some publishers may or may not be able to share a deeper level of granularity. This could explain why some products have, for example, description text and cover images while others don´t.

If you receive a report from Pubeasy about an issue with your Product upload, the report should include the ISBN of the product and a short reference to explain the issue. If you cannot resolve the issue by checking the data and re-uploading, please contact the Pubeasy Support team for help.

There are three ways you can supply them:

1. Provide a URL
You can share a URL where your jacket images are hosted. As long as the images meet the following criteria, we can automatically collect and display them:

File name format: ISBN.jpg or ISBN.jpeg (e.g., 9780000001231.jpg)

Image size: Minimum 400 pixels

File size: Up to 5MB

2. Upload to the Pubeasy FTP site

You can also upload your jacket images directly to our FTP site using the same specifications:

File name: ISBN.jpg or ISBN.jpeg

Image size: Minimum 400 pixels

Max file size: 5MB

3. Contact us
If neither of the above options works for you, please contact us to discuss alternative ways to provide your jacket images.

Note:
Jacket images should only be uploaded after the corresponding product data has been uploaded. They only need to be uploaded once, unless there’s a change to an existing image that needs to be updated on Pubeasy.

There are different reasons why a price in your order may be incorrect:

1.) It could be that the price was not available or not up-to-date on Pubeasy. If you are a Pubeasy Supplier and send your bibliographic data directly to Pubeasy, please check if your prices are up to date.

2.) The Retailer may have assumed another discount than what you would offer and accept.

3.) The Retailer may have used a source of Price Information other than Pubeasy.

4.) As a Publisher you can change/edit the price of your order to the price you would accept while acknowledging the order. (It could make sense though to contact the Retailer and ask why he came up with the suggested price.)

On Pubeasy, there are different ways how to set up and apply discounts. As a publisher, you can set up a general discount in your Mailbox. This discount would automatically be applied when any retailer places an order for your product via the Shopping Cart.

In addition, as a publisher, you can define retailer-specific discounts during account linking. If you defined a retailer-specific discount it will automatically be applied to this retailer, even if you have also set up a general discount in your mailbox. You can change/edit/delete the retailer-specific discounts at any time via Account Linking.

(If you are a former user of Publisher Services, we can provide you with the list of discount settings in use. We will be happy to support you if you want to re-establish your retailer-specific discounts.)

There are several reasons for this.

1. Please check that their Account is linked correctly on the Account Linking record

• If it is not correct, please amend the account number and ask the retailer to try again

• If it is correct – go to point 2 below

2. Ask the retailer for a screenshot of the issue

• If the retailer is seeing an hourglass symbol next to the search result, then Pubeasy is waiting for a response from the Supplier system – this may resolve or may be stuck

• Ask the retailer to click into the product record and see if that refreshes the response

• If this does not refresh the response, please check with your technical team to ensure that your Pubeasy listeners are running

• If they are running and there is still no response, please contact the Pubeasy Support Team

Pubeasy will only display the information it receives from the Supplier. If the Personal Price is not displaying the correct discount, then please check the Account setup for the retailer in your back office system to ensure that it is linked or routed as required.

Some Suppliers on Pubeasy do not provide Personal Price Responses, as they have not setup the Supplier APIs.

Some Suppliers provide a more limited response and may only include the List Price and the Discount Percentage, while other Suppliers provide List Price, Price After Discount and the Discount Percentage. If you want to update or discuss APIs or general connectivity to Pubeasy, then please contact the Pubeasy Support team.

On Pubeasy, a supplier is typically a publisher, distributor, or wholesaler that sells books and makes their catalog available through the platform. Suppliers are the companies that:

• List titles (with pricing, availability, and bibliographic information)
• Receive and process orders placed by retailers, booksellers, and other customers

Please feel free to reach out to us at any time either via email at supportuk@mvb-online.com or through our Support form.

A service representative will get back to you as soon as possible.

There are two options in this case:

1. Supplier contacts the retailer directly – The supplier can reach out to the retailer using the email address listed on the customer record (accessible via the direct URL). This allows the supplier to establish a trading relationship directly with the retailer. This approach puts the responsibility on the supplier to initiate contact, reducing the need for MVB or the retailer to act as intermediaries. Supplier contact details can be found on our supplier page (Login required).

1. Supplier contacts MVB – Alternatively, the supplier can reach out to us for assistance if they are unable to contact the retailer directly or need support in setting up the relationship.

If you receive a Duplicate Orders Report from Pubeasy, you will need to check the report to see if the order looks correct or if there is the possibility of an accidental duplicate order placed by the retailer. Examples may include sequential order numbers, orders placed within a few minutes of each other, or the same line references for the same products in different orders on the same day.

If you think that an order may be an accidental duplicate, please contact the retailer to check.