Relaunch FAQs

Why did you decide to completely rebuild Pubeasy?

Over time, any software platform will need updates, but after 20 years, Pubeasy needed much more than that.

We collaborated with Nielsen Book to rebuild Pubeasy using state-of-the art technology to create a better user experience for everyone using the service.

Where can I find updates on problems related to the launch of the new Pubeasy?

We are maintaining a running list of both general issues and problems related to specific suppliers here.

How do I access the new Pubeasy?

The link you use to access the service will remain as All User IDs (PINs) and Passwords will be migrated to the new system to help with the transition, but the login screen will have a slightly different format.

Please note that the passwords are now CaSe sensitive.

If your old PIN was P1234567 and your User ID was 0001 then your new PIN-User ID is: P1234567-0001

If your old PIN was 503067XXXXX and your User ID was 0001 then your new PIN-User ID is: 503067XXXXX-0001

If your old PIN was 079999XXXXX and your User ID was 0001 then your new PIN-User ID is: 079999XXXXX-0001

If you are still having problems logging in, try using all UPPERCASE or all lowercase for your password.

Please note that this only applies if you are logging into the new Pubeasy website, if you are using Retailer API please follow the instructions sent to you separately

What's new in the new Pubeasy?

We have enhanced Pubeasy with a number of improvements and new features. You can find a list of them as well as a brief video walkthrough here.

Why aren't my old bookmarks working?

The rebuilt Pubeasy platform is now located on a completely new service with an improved directory structure. Simply log into the new system and create new bookmarks.

Can I view my old Pubeasy orders in the new Pubeasy?

In the legacy Pubeasy, there were three types of Order Status search:

  • Recent Orders
    • Could only display data for orders placed using Pubeasy
    • Was stored within legacy Pubeasy
    • The status displayed was only the initial status provided by the Supplier when they picked up the order.
  • All Orders

    • Used to get information on orders placed by any method (Pubeasy, Pubnet, phone, fax)
    • Order data stored on the Suppliers’ servers and was queried by Pubeasy
    • Results were not stored anywhere within Pubeasy
  • Back Orders
    • Back Order data stored on the Suppliers’ servers and was queried by Pubeasy
    • Results were not stored anywhere within Pubeasy

In the new Pubeasy, Order Status is consolidated into a single search that combines all three of these functions. When the user runs a search on the Order Status page, the new Pubeasy follows these steps:

  1. First, Pubeasy checks its internal database for data about the order
  2. Then, Pubeasy queries the Supplier’s server for any updated details of the order.
  3. If no results are found in the first two steps, then a Back Order query is run against the Supplier’s server.

So, while the “Recent Orders” from the legacy Pubeasy were not migrated to Pubeasy 2.0, the status of those orders should be discoverable by the second step of the new Pubeasy’s method, if the Supplier retains that information.

How is the new Search different from the old one?

The new search is much more convenient as it is now at the top of every page instead of buried several clicks deep. In the quick search you can easily toggle between all suppliers, the suppliers you’ve already set up Pubeasy ordering with, or a single supplier. Quick search also offers search suggestions and lets you search on specific phrases by putting them in quotation marks. If that’s not enough, Advanced Search is a simple click away.

What are Order Lists and why should I create them?

Order lists are draft orders that are a convenient way to keep track of lists of books within Pubeasy. We envision several ways booksellers may use this new feature:

  • Help users build publisher orders over time (very useful for those without a book-industry POS).
  • Let users draft several orders from a publisher at the same time (very handy for author events or school orders).
  • Create lists by publisher of backlist classics, low-price items, etc. (handy when you need just a few more titles to meet a publisher minimum)

Where are the Imprints lists?

We know this is a valuable feature for booksellers, but we couldn’t quite get it done for launch. It will be part of our next revision.

In the meantime, US booksellers can look up publishers and their imprints at

Why are there no catalogs?

Up until now the Catalogs feature has not been heavily used, but we anticipate that its something that could be a useful feature for our publisher suppliers. We therefore plan to begin offering catalogs on the platform in a future release.

What happened to Central Services?

This is where a bookseller wants to perform a search across all suppliers in their region, and this has been incorporated into the general search. This should make it more accessible and useful.

What happened to my Shopping Cart(s)?

Unfortunately, any shopping carts remaining on Legacy Pubeasy will not be migrated to the new platform.