Retailer FAQs

Pubeasy is free for retailers to use, and you may register for an account here.
Pubeasy is a global service that allows retailers around the world to order from book suppliers in two regions: North America and UK/Europe. When registering, please select the region you wish to be your default.
You can change your region, if needed, to link supplier accounts outside your default region. Once linked, you can search all your suppliers across regions using a single search query.
Please allow 1-2 business days for your registration request to be approved.
Once your request has been approved you will receive a welcome email with your username and password.
If you can’t find this email in your Inbox, please check your junk/spam folder. The email will come from support@mvb-online.com

The password reset email will only be triggered if the email address and username you enter on the forgot password screen matches the information in our database.
Please make sure you enter the full username i.e. Mailbox and User ID (-0001) and NOT just the Mailbox ID. The mailbox will be in the format P1234567, US123456, UK123456, 5030671234567 or something similar.
If the details provided are correct, please check your junk or spam folder for the password reset email from support@mvb-online.com.
If you continue to have problems, contact us.

Multiple user access is permitted on Pubeasy.
To add a new user, please contact us with the necessary information (name, email address).

The Pubeasy website has a search function at the top of the page with options to search All Suppliers or smaller subsets.
It may be that the supplier for the product is not active on Pubeasy. You can see our current list of suppliers here.

Suppliers have the capability to upload jacket images onto Pubeasy for their titles, but not all suppliers are using this feature, or they may only be doing so for their newest products.
We are working with our suppliers to provide more jacket images.

In addition to the list price, some Pubeasy suppliers show your net price (price after discount); this is called your personal price.
In the North American region, this feature has been implemented by some textbook suppliers, but not by our trade suppliers; personal price information is more common in the UK/European region. See our Supplier Lists page for detailed information about which suppliers support this feature.

Some suppliers do not provide personal price information. Our Supplier List page includes lists for each region, indicating which suppliers support personal price.
If your personal price is not displayed, please check that you have a linked account with the relevant supplier. You can do this via the Account Linking page (login required).
If there is an hourglass symbol displayed by the title in the search result, this means the system is waiting for a personal price response from the supplier. If the hourglass does not resolve within 30 seconds, click on the title or image to view the title detail page as this refreshes the page, often allowing the personal price information to display.
Note: Even if the page is not displaying your personal price, suppliers will always apply the agreed discount to orders placed via Pubeasy.
If you have a linked account, and the supplier is listed as providing personal price information, yet you are not seeing a personal price displayed, please contact us.

Pubeasy receives price and availability data from the supplier.
If the personal price appears to be incorrect, see "Why isn’t my personal price being displayed?” above.
If you still believe the price and/or availability is incorrect, please let us know and we will follow up with the supplier.

To use Pubeasy to place orders with suppliers, you must first establish terms trading accounts with the relevant suppliers.
To do this, please contact the supplier directly to agree terms and conditions and to be allocated a supplier specific account number
Once you have been given an account number by the supplier, you can then submit an Account Linking request via Pubeasy. For further information, please refer to our Account Linking How-to page.

You must first have an account with the supplier, and you can then proceed to submit an Account Linking request with them on Pubeasy.
For further information please refer to our Account Linking How-to page.

This process may take up to 2 business days for suppliers to complete.
A supplier may reject the linking if they can’t identify your account or if your account is a proforma or prepay account instead of on credit terms.
If there is no response to your linking request after 2 business days, please contact us.

Order Lists are draft orders; to add a title to an Order List you must first have a linked account for that supplier.
Order Lists let users draft several orders for a supplier at the same time (for example, customer special orders versus regular restock). Or you may want to keep lists by supplier of low-price items, shop bestsellers, etc. for when you need another item or two to meet a supplier’s minimum.
For further information, please refer to our Order List How-to page.

Suppliers use the company address information you gave Pubeasy during registration solely to verify that they are linking the correct accounts.
We don’t store a delivery address on Pubeasy. When you order, the delivery address is picked up from your account on the supplier’s system.
Delivery address changes must be registered directly with any suppliers that you use. The Suppliers page (login required) contains all relevant contact details for each supplier.
To change your company address information with Pubeasy, please contact us.

We regret that cancellations cannot currently be processed through Pubeasy.
Please contact the supplier directly to initiate the cancellation of your order. You can find the supplier's contact information on the Suppliers page (login required).

You can check the basic status of your order on the Order Status page (login required).
If you have questions about the Order Status page or cannot find your order listed, please contact us.
If you need additional information than that provided, please contact the supplier directly. The Suppliers page (login required) contains all relevant contact details for each supplier.

Rejected orders are typically, but not always, related to issues with account linking or how the supplier has set up your account in their system. Please contact us about any rejected orders.
Orders may be put on hold due to credit issues with your account. Please contact your credit rep at the supplier to resolve such issues.