Troubleshoot a Problem with Your Shopping Cart

Scroll up and see if there is a red asterisk in the PO number field. If so, this usually means that you have already used this PO number with this supplier. Please take a screenshot of your cart or note down the displayed PO number.

If this is an urgent order or you often enter your own PO numbers, you can try resolving the issue by incrementing your PO number or changing it to today's date. That should enable the Send Order button.

If this is not an urgent order and you have never changed a PO number in Pubeasy before, please leave your cart as is and contact us to let us know the problematic PO number and supplier.  We'd like to interview you about how you use Pubeasy so we can figure out why our autonumber feature duplicated the PO number on you.
 

No matter what displays in your Pubeasy shopping cart, please note that the supplier will invoice you at your agreed-upon terms. We at Pubeasy do not have access to your terms, so if you are not sure what they are, please contact the supplier directly.

Some of our suppliers have an integration with us that displays your personal price information in your shopping cart. See our lists of supplier capabilities.

If a supplier has not yet implemented this integration but it would be useful to you to have an estimated discount display in your cart, please contact us with the name of the supplier and the estimated discount you'd like us to set for you. 

Note: we can only set a single discount on all products from a single supplier so this is simply an estimate for budgeting purposes and not your exact discount.