The password reset email will only be triggered if the email address and username you enter on the forgot password screen match the information on our database.
Please make sure you enter the full username (e.g. xxxxxxxxx-01) and NOT the Mailbox ID.
If the details provided are correct, please check your junk or spam folder for the password reset email.
If you have NOT registered, please follow the instructions provided in the order notification email and complete the registration process. You will then be sent instructions on how to view your orders.
Once logged into Pubeasy navigate to My Orders > Order Manager > Inbox.
Click on the relevant order to view the Purchase Order screen.
Can't see orders in my Inbox
Please ensure that you have adjusted the Start Date/Time field.
If you are still unable to locate the order, please submit a support request. Please provide as much information as possible, such as the order date, ISBN, and PO number.
Can't see orders in my Inbox
Please ensure that you have adjusted the Start Date/Time field.
If you are still unable to locate the order, please submit a support request. Please provide as much information as possible, such as the order date, ISBN, and PO number.
How to change contact details
Please email supportuk@mvb-online.com with your Username, Mailbox ID and your updated contact details.
Where to send orders and Invoices?
The Purchase Order screen will display a ‘Ship To’ and a ‘Bill To’ address.
Discounts and postage
MVB UK is only responsible for routing orders to suppliers.
Discount and postage costs are at your discretion.
Receiving daily Order Notification emails
New order notification emails will be triggered daily until you have logged in and viewed the order.
You need to click on the order in the Inbox to update the order status from ‘New’ to ‘Viewed’.
Order Notification emails are not being received
Email notifications for new orders are triggered 24 hours after we receive the order, provided the order status remains as ‘New’.
If you log in and view the order before the 24-hour period, the order status will change to ‘Viewed’, and you will not receive an email notification.
Please check your junk/spam folder.
If the above does not apply, please submit a support request.
Missing or incorrect title information
MVB UK receives bibliographic data from Nielsen BookData.
Please make sure all your title and distribution information are kept up to date with Nielsen using the Title Editor service.